We are here to help with account questions, bookings, payments, safety concerns, and policy inquiries.
Support
The fastest way to get help with product issues is through our support system:
- Create a support ticket — Report a problem or ask a question (sign-in required for full account support)
- Help Center — Overview of support options, including guest ticket verification
- My tickets — View and reply to your open tickets (sign-in required)
When submitting a ticket, choose the category that best matches your issue:
| Category | Use for |
|---|---|
| Account | Login, verification, profile, role changes |
| Booking | Session requests, cancellations, scheduling |
| Session | Live session or room issues |
| Messaging | Connection requests, direct messages |
| Payment/Refund | Charges, refunds, checkout problems |
| Technical | Bugs, errors, performance |
| Other | Anything not listed above |
Support email: support@alumsage.com
We aim to respond within [X business days]. Complex payment or safety issues may take longer while we investigate.
Privacy and data requests
For privacy questions, data access, correction, or deletion requests:
- Email: privacy@alumsage.com
- Policy: Privacy Policy
India grievance officer: grievance@alumsage.com (for concerns under applicable Indian data protection law)
Legal and terms
For legal notices or questions about our Terms of Service:
- Email: legal@alumsage.com
- Mailing address (US): [Legal Entity Name], [US Address]
- Mailing address (India): [India Grievance Officer Name], [India Address]
Community and safety
To report content or behavior on the platform, use in-product Report tools where available. For urgent safety concerns, include "Urgent — safety" in a support ticket subject or email support@alumsage.com.
See Community Guidelines for expected behavior and enforcement.
Contributing and partnerships
Interested in contributing as a mentor or alumni host? Start with Become a Contributor.
For business or partnership inquiries: partners@alumsage.com (placeholder)
About Velynk
Learn more about our mission and features on the About page.